Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At UkeTune.space, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are happy to provide a simple and hassle-free return process.
30-Day Free Returns
We proudly offer free returns within 30 days from the date your order is delivered.
To qualify for a return:
- The item must be returned within 30 days of delivery.
- Products should be unused or gently used and returned in their original packaging whenever possible.
- All included accessories, manuals, and components should be returned.
- Proof of purchase may be required.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable digital products
- Personalized or custom-made products
- Clearance items marked as Final Sale
Damaged, Defective or Incorrect Items
If your package arrives damaged or you receive the wrong item, please contact us within 7 days after delivery.
Include:
- Order number
- Photos of the item
- Photos of the shipping package
We will arrange a replacement or full refund at no additional cost.
Refund Process
After receiving and inspecting your returned item, refunds will be approved if all return conditions are met.
Refunds are issued to your original payment method.
Most refunds are completed within 5–10 business days, depending on your payment provider.
Exchanges
We gladly replace defective or damaged items. Please contact our support team to arrange an exchange.
Return Shipping
Return shipping is completely free for eligible returns.
Contact
Email: support@UkeTune.space
Phone: (800) 728-3277